Terms of service

Last updated: 17 August 2026

These Terms of Service (“Terms”) apply to purchases made through the Bricks24 online store and to the use of our website and related services.

The Bricks24 online store is operated by:

Constant Invest OÜ
Registry code: 17364114
Address: Uuspere tee 8/3-10, Tiskre küla, Estonia
Email: info@bricks24.eu
Phone: +372 5917 7750

In these Terms, “Bricks24”, “we”, “us” and “our” refer to Constant Invest OÜ. “Customer”, “you” and “your” refer to a consumer using our website or purchasing products from us.

By placing an order through Bricks24, you agree to these Terms, our Return and Refund Policy and our Privacy Policy.

Nothing in these Terms limits or excludes any mandatory rights that you have under applicable consumer protection law.

1. CONSUMER SALES ONLY

Bricks24 currently sells products to consumers only.

A consumer is a natural person purchasing goods primarily for purposes outside their trade, business, craft or profession.

By placing an order, you confirm that you are purchasing as a consumer and not on behalf of a business or as part of your professional or commercial activity.

We reserve the right to refuse or cancel an order where we reasonably believe that the purchaser is acting primarily in the course of a business or professional activity.

Nothing in this section prevents a customer from subsequently selling or transferring a product that they legitimately purchased from Bricks24.

2. ELIGIBILITY AND USE OF THE STORE

You must have the legal capacity required under applicable law to enter into a purchase contract. Where required by law, a minor may place an order only with the permission or involvement of their parent or legal guardian.

You agree to provide accurate and complete information when placing an order.

You are responsible for keeping any account login information secure and for activity carried out through your account.

You may not use our website for unlawful purposes, interfere with its operation, attempt to gain unauthorised access to the website or its systems, introduce malicious software, or use the website in a manner that infringes the rights of Bricks24 or third parties.

3. PRODUCTS

Bricks24 primarily sells LEGO® sets and related products.

Information about each product is provided on the relevant product page in the online store.

We make reasonable efforts to ensure that product descriptions, photographs, availability information and other product details are accurate.

Minor differences in colour or appearance may occur because of differences between screens, lighting and photography.

Where the condition of a product or its packaging is specifically described or shown as a characteristic of the product, that information forms part of the product description.

For collectible products, the condition of the original retail packaging may affect the product's market and collector value.

Any visible or specifically disclosed packaging wear, dents, creases, scratches, price stickers, sticker residue, fading or similar characteristics that were clearly disclosed before purchase are not considered defects merely because they are present.

Products are subject to availability. We may limit the number of units available per customer, household or order where reasonably necessary, including in cases of limited stock, suspected misuse, obvious ordering errors or abnormal order quantities.

4. LEGO® TRADEMARK AND INDEPENDENCE

Bricks24 is an independent retailer.

Bricks24 is not affiliated with, sponsored by, endorsed by or officially connected with the LEGO Group, unless expressly stated otherwise.

LEGO®, the LEGO logo and related LEGO names and trademarks belong to the LEGO Group and/or their respective owners.

Any use of third-party trademarks on our website is for the purpose of identifying and describing the products offered for sale.

5. PRICES

All prices displayed in the Bricks24 online store are in euros (€) and represent the total product price payable by the consumer, excluding delivery charges where delivery is charged separately.

Bricks24 does not currently add VAT as a separate charge to the displayed product price.

Delivery charges depend on the customer's location and the delivery method selected. Any applicable delivery charge is displayed during checkout before the order is submitted.

If Bricks24's applicable tax obligations change, product prices may be adjusted accordingly. Any taxes or mandatory charges applicable to a purchase will be reflected in the total price presented to the customer as required by law.

Prices may change at any time. A change in price does not affect a sales contract that has already entered into force.

Discounts, promotional codes and other promotional offers may be subject to separate conditions and validity periods.

6. ORDERS AND FORMATION OF THE SALES CONTRACT

To place an order, the customer adds the desired products to the shopping cart, provides the information required during checkout and selects an available delivery method.

Before the order is submitted, the customer is shown the total amount payable, including any applicable delivery charges.

After placing an order, the customer will receive an electronic order confirmation at the email address provided during checkout.

Payment is normally required when the order is placed.

The sales contract between the customer and Constant Invest OÜ enters into force once the amount payable for the order has been successfully paid and received by Bricks24, including where receipt of payment is confirmed to Bricks24 through its payment service provider.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where:

the product is no longer available;
payment cannot be authorised or processed;
the information provided with the order is materially incomplete or incorrect;
the order appears to be fraudulent or abusive;
the order appears to have been placed as part of a business or professional activity contrary to Section 1;
an order quantity restriction applies; or
there is an obvious and genuine pricing, stock or technical error.

If an ordered product cannot be supplied because it is out of stock or for another reason, Bricks24 will inform the customer as soon as possible.

Any amount already paid for an order that cannot be supplied, including the corresponding delivery charges, will be refunded without undue delay and in any event no later than 14 days after the customer is informed that the order cannot be supplied.

We will not cancel a valid sales contract merely because we subsequently decide that the agreed price was commercially disadvantageous to us.

7. OBVIOUS PRICING AND TECHNICAL ERRORS

Although we take reasonable care when maintaining the online store, typographical, technical, pricing or availability errors may occasionally occur.

Where a price is clearly and objectively incorrect and a reasonable customer should have recognised that it was an error, we reserve the right, where legally permitted, to correct the error and cancel the affected transaction.

For example, an accidental price of €2.99 for a product normally sold for several hundred euros may constitute an obvious pricing error.

If payment has already been received for an order cancelled because of an obvious pricing or technical error, the amount paid, including any corresponding delivery charges, will be refunded without undue delay.

Where legally permitted, Bricks24 may also require the return of goods already delivered where a sales transaction is validly cancelled because the product was mistakenly listed at a price that was clearly and substantially below its actual market value.

This section does not allow Bricks24 to cancel an order simply because a product later increases in market value or because another retailer offers the product at a higher price.

8. PAYMENT

Available payment methods are displayed during checkout and may vary depending on the customer's country and the payment methods currently enabled by Bricks24.

Depending on availability at checkout, payment methods may include:

Estonian bank payments;
Finnish bank payments;
Latvian bank payments;
Lithuanian bank payments;
Visa and Mastercard card payments;
Apple Pay;
Google Pay; and
other payment methods expressly displayed during checkout.

Payments are mediated by Maksekeskus AS.

Payment takes place outside the Bricks24 online store in a secure payment environment. Bank payments are completed in the secure environment of the relevant bank, while card payments and other supported payment methods are processed through the secure payment environment provided by Maksekeskus AS and/or the relevant payment service provider.

When paying through a bank link, the customer should use the “Return to merchant” or equivalent button on the bank's website after completing the payment where such a button is displayed.

Bricks24 does not have access to the customer's online banking credentials or complete payment card details.

Where payment is processed directly by a payment service provider, Bricks24 does not receive or store the customer's complete payment card information.

Constant Invest OÜ is the controller of personal data processed in connection with the Bricks24 online store. Personal data necessary for processing payments is transmitted to Maksekeskus AS, which acts as a processor for the payment-related personal data processed on behalf of Bricks24, as applicable.

Further information about the processing of personal data is available in our Privacy Policy.

9. DELIVERY

Bricks24 currently delivers goods to:

Estonia
Latvia
Lithuania
Finland

Available delivery methods may include parcel-machine delivery and courier delivery. The specific delivery companies and delivery methods available for a particular order are displayed during checkout.

The customer bears the delivery cost unless Bricks24 expressly offers free delivery or another arrangement. The applicable delivery charge is displayed together with the delivery method before the order is submitted.

Available delivery methods, prices and estimated delivery times are shown during checkout or otherwise communicated to the customer before the order is placed.

We aim to dispatch and deliver orders within the estimated timeframe shown to the customer.

Delivery times are estimates unless Bricks24 expressly agrees to a guaranteed delivery date.

In exceptional circumstances, delivery may take up to 45 calendar days, provided that this does not limit any mandatory rights available to the customer under applicable consumer law.

We are not responsible for delays caused solely by circumstances outside our reasonable control, including carrier disruptions, severe weather, customs procedures where applicable, strikes, natural events or other extraordinary circumstances. This does not affect any mandatory rights the customer may have if delivery is delayed.

The customer is responsible for providing a complete and accurate delivery address, parcel-machine selection, telephone number and any other information reasonably necessary for delivery.

Additional costs resulting directly from incorrect delivery information supplied by the customer may be charged to the customer where permitted by law.

Risk during delivery

For consumer orders, the risk of accidental loss of or damage to the goods remains with Bricks24 until the customer, or a third party designated by the customer other than the carrier, has physically received the goods, except where applicable law provides otherwise.

Accordingly, merely handing the parcel to our delivery carrier does not normally transfer the transport risk to the customer.

If a parcel appears to have been lost or materially damaged in transit, please contact us at info@bricks24.eu as soon as reasonably possible so that we can investigate the matter with the carrier.

10. RIGHT OF WITHDRAWAL AND RETURNS

A consumer purchasing through the Bricks24 online store generally has the statutory right to withdraw from the distance sales contract without giving a reason within 14 days of receiving the goods, subject to any exceptions provided by applicable law.

Bricks24 currently accepts consumer orders only. The statutory right of withdrawal described in this section applies to consumers and does not apply to purchases made by legal persons.

To exercise the right of withdrawal, the customer must send Bricks24 an unequivocal statement communicating the decision to withdraw from the contract no later than 14 days after receiving the goods.

The withdrawal notice may be sent by email to:

info@bricks24.eu

No particular wording is required, provided that the customer's intention to withdraw from the contract is clear.

The customer may, for example, provide:

their name and contact details;
the relevant order number;
the product or products being returned;
the date the goods were ordered and received; and
a clear statement that they wish to withdraw from the sales contract.

Detailed instructions concerning withdrawals and returns are also set out in our Return and Refund Policy, which forms part of these Terms.

Returning the goods

After notifying Bricks24 of the withdrawal, the customer must return the goods within 14 days or provide evidence that the goods were handed over to a carrier within that period.

The customer bears the direct cost of returning the goods unless:

Bricks24 has expressly agreed to bear the return cost;
applicable law requires Bricks24 to bear the cost; or
the return is caused by Bricks24 having supplied an incorrect, defective or otherwise non-conforming product.

Refund following withdrawal

Following a valid withdrawal, Bricks24 will refund all payments received from the customer that are required to be refunded under applicable consumer law, including the cost of the least expensive standard delivery method offered by Bricks24 for the order.

If the customer expressly selected a delivery method that was more expensive than the least expensive standard delivery method offered by Bricks24, Bricks24 is not required to refund the additional delivery cost exceeding the cost of the least expensive standard delivery method.

Refunds will be made without undue delay and no later than 14 days after Bricks24 receives the customer's withdrawal notice.

Bricks24 may withhold the refund until:

the returned goods have been received; or
the customer has provided evidence that the goods have been sent back,

whichever occurs first.

Handling of returned goods

During the withdrawal period, the customer may inspect the goods only to the extent necessary to establish their nature, characteristics and functioning, in a manner comparable to what would normally be permitted when inspecting goods in a physical retail store.

If the goods have been handled beyond what is necessary for that purpose and their value has consequently decreased, Bricks24 may reduce the amount refunded by an amount corresponding to the actual diminished value, to the extent permitted by law.

Handling of sealed and collectible LEGO® products

The statutory right of withdrawal is not automatically lost merely because a LEGO® product has been opened.

However, this does not prevent Bricks24 from claiming compensation for an actual reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

This is particularly relevant to products sold as new, sealed or collectible, where the original box, factory seals, internal packaging, unopened bags and overall original condition may represent a significant part of the product's market and collector value.

Actions such as:

breaking or removing factory seals;
opening sealed internal bags;
assembling the LEGO® set;
applying stickers;
removing or losing parts, manuals or accessories;
writing on or materially damaging the retail box; or
otherwise altering a new collectible product so that it can no longer reasonably be sold in the same condition

may go beyond the handling reasonably necessary to establish the nature, characteristics and functioning of the product.

Where such handling causes an actual reduction in value, Bricks24 may make a reasonable deduction corresponding to the demonstrated diminished value, as permitted by law.

Any deduction will be assessed according to the actual circumstances and will not be imposed automatically merely because packaging has been opened.

Further details are set out in our Return and Refund Policy.

11. DEFECTIVE, DAMAGED, INCORRECT OR NON-CONFORMING PRODUCTS

The statutory right of withdrawal described in Section 10 is separate from the customer's legal rights where goods are defective, damaged, incorrect or otherwise do not conform to the sales contract.

Bricks24 is responsible for a lack of conformity that existed when the goods were handed over to the customer and that becomes apparent within two years from the date on which the goods were delivered to the customer, in accordance with applicable consumer law.

Where a lack of conformity becomes apparent within one year from delivery, it is presumed to have existed at the time of delivery unless that presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

The customer should notify Bricks24 of a lack of conformity no later than two months after becoming aware of it.

A complaint may be submitted to:

Email: info@bricks24.eu
Phone: +372 5917 7750

Bricks24 is not responsible for defects or damage that arise after delivery as a result of circumstances for which Bricks24 is not legally responsible, including misuse of the product or damage caused by the customer.

Where goods are non-conforming and Bricks24 is responsible for the lack of conformity, the customer is entitled to the remedies provided by applicable consumer law.

Depending on the circumstances, these may include repair or replacement of the goods.

Where repair or replacement is impossible, disproportionate, unsuccessful or otherwise gives the customer the right to another remedy under applicable law, the customer may be entitled to an appropriate reduction in price or to terminate the sales contract and receive a refund.

Nothing in these Terms limits any remedy to which the customer is entitled under mandatory consumer law.

Bricks24 will respond to a consumer complaint submitted in writing or in a form capable of being reproduced in writing within 15 days of receiving the complaint, unless a different period applies by law.

If the complaint cannot reasonably be resolved within that period, Bricks24 will explain the reason for the delay and provide the customer with a new reasonable timeframe.

If you receive an incorrect product or a product that appears to have been damaged during delivery, please contact info@bricks24.eu as soon as reasonably possible.

Where possible, providing photographs of the parcel, shipping label, product and damage can help us investigate and resolve the issue more quickly. Failure to provide photographs does not remove statutory rights where those rights apply.

Normal packaging characteristics, manufacturing tolerances or packaging imperfections that were clearly disclosed before purchase are not treated as undisclosed defects merely because they are present.

12. ORDER CANCELLATION BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at info@bricks24.eu.

We will make reasonable efforts to stop the order before dispatch, but we cannot guarantee that cancellation will still be possible once the order has entered the packing or shipping process.

If an order has already been dispatched, the customer's statutory right of withdrawal and our Return and Refund Policy continue to apply.

13. WEBSITE INFORMATION AND AVAILABILITY

We aim to keep the Bricks24 website accurate and available, but we cannot guarantee that the website will always operate without interruption or technical error.

We may temporarily suspend or restrict access to all or part of the website for maintenance, security, technical or operational reasons.

Product descriptions, availability and other website content may be corrected or updated when necessary.

Changes will not retroactively remove rights already acquired by customers under concluded sales contracts or mandatory consumer law.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, the Bricks24 website's original text, graphics, design elements, logos, photographs and other content created or owned by Bricks24 are protected by applicable intellectual property laws.

You may use the website for personal and lawful purposes.

You may not reproduce, commercially exploit, systematically extract, republish or distribute Bricks24-owned website content without permission, except where such use is permitted by law.

Third-party trademarks, product images and other intellectual property remain the property of their respective owners.

15. THIRD-PARTY SERVICES AND SHOPIFY

The Bricks24 online store is powered by Shopify.

We may also use third-party services for payments, shipping, analytics, communication and other functions necessary to operate the online store.

The sales contract for products sold through Bricks24 is concluded between the customer and Constant Invest OÜ, not Shopify, Maksekeskus AS, a delivery company or any other service provider, unless expressly stated otherwise.

Shopify, Maksekeskus AS and other service providers may process certain information to provide their respective services.

Information about the processing of personal data is provided in our Privacy Policy.

Links to third-party websites may also appear on our website. Bricks24 is not responsible for the content or operation of third-party websites that we do not control.

16. PRIVACY AND DIRECT MARKETING

Constant Invest OÜ is the controller of personal data processed in connection with the Bricks24 online store.

We process personal data in accordance with applicable data protection law and our Privacy Policy.

Personal data may be processed and shared with service providers where necessary to:

process and fulfil orders;
process payments;
arrange delivery;
operate the online store;
prevent fraud or misuse;
provide customer support; or
comply with legal obligations.

Personal data necessary for processing payments is transmitted to Maksekeskus AS, which acts as a processor in relation to payment-related personal data processed on behalf of Bricks24, as applicable.

Personal data necessary for delivery may be transmitted to the relevant parcel delivery, postal or courier service provider in order to deliver the customer's order.

Bricks24 sends marketing emails, newsletters and promotional offers to a customer's email address only where there is an appropriate lawful basis for doing so, including where the customer has expressly requested or consented to receive such communications where consent is required.

Customers may unsubscribe from marketing emails and newsletters at any time by following the unsubscribe instructions contained in the relevant email or by contacting info@bricks24.eu.

Unsubscribing from marketing communications does not prevent Bricks24 from sending transactional or service communications that are necessary in connection with an order, payment, delivery, customer service request or other existing relationship with the customer.

17. LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law, Bricks24 is not responsible for indirect losses that were not reasonably foreseeable when the sales contract was concluded or for losses arising from the customer's use of the website for commercial purposes contrary to these Terms.

Bricks24 is not responsible for damage resulting from misuse of a product, use contrary to instructions or product warnings, or circumstances attributable to the customer, except where applicable law provides otherwise.

Nothing in these Terms excludes liability for intentional misconduct, gross negligence, personal injury where liability cannot legally be excluded, or any other liability that cannot lawfully be excluded or limited.

18. EVENTS OUTSIDE OUR REASONABLE CONTROL

Bricks24 will not be considered in breach of these Terms for a delay or failure caused by an event genuinely outside our reasonable control, to the extent permitted by applicable law.

We will take reasonable steps to minimise the effects of such circumstances and resume performance as soon as reasonably possible.

This section does not remove any mandatory consumer rights relating to delayed or failed delivery.

19. COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint concerning an order, product or our service, please contact Bricks24 first:

Email: info@bricks24.eu
Phone: +372 5917 7750

Bricks24 will make reasonable efforts to resolve complaints directly and in good faith.

A written consumer complaint will be answered in writing or in another form capable of being reproduced in writing within 15 days of receipt, unless a different period applies by law.

If Bricks24 and the customer are unable to resolve a dispute by agreement, the consumer may, where the matter falls within its jurisdiction, submit the dispute for out-of-court resolution to the Consumer Disputes Committee (Tarbijavaidluste komisjon) operating in connection with the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet – TTJA).

Proceedings before the Consumer Disputes Committee are generally free of charge.

A consumer must normally first submit the complaint to the trader before applying to the Consumer Disputes Committee.

Consumers residing in another EU or EEA country may also have access to relevant consumer assistance services or alternative dispute resolution bodies, including assistance available through the European Consumer Centre network, where applicable.

The former European Union Online Dispute Resolution (ODR) platform is no longer available and is therefore not used for disputes relating to purchases from Bricks24.

Nothing in this section prevents either party from bringing a dispute before a competent court.

20. GOVERNING LAW AND JURISDICTION

These Terms and sales contracts concluded through Bricks24 are governed by the laws of the Republic of Estonia.

However, if you are a consumer habitually resident in another country and Bricks24 directs its commercial activities to that country, this choice of Estonian law does not deprive you of mandatory consumer protections that apply to you under laws which cannot be excluded by agreement.

Any dispute may be brought before a court having jurisdiction under applicable Estonian and European Union rules.

Nothing in these Terms restricts a consumer's right to bring proceedings before a court in their country of residence where applicable law grants that right.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time, for example because of changes to our business, website, delivery methods, payment methods or applicable law.

The version applicable to an order is the version that was in effect when the relevant sales contract was concluded.

Changes made later will not retrospectively alter an already concluded sales contract unless required by law or expressly agreed with the customer.

The latest version of these Terms will be available on our website.

22. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will apply only to the maximum extent permitted by law.

The remaining provisions will continue to apply.

No provision of these Terms should be interpreted as excluding or restricting mandatory consumer rights.